Operating Policy
Service policy
Operating standards to reduce false listings and misuse and create a safer environment for pass and membership transactions.
1. Basic principles
Today Ticket aims to share pass and membership transfer information transparently and create a safe environment for transactions between users.
Before a transaction, sellers and buyers must directly check transfer eligibility, remaining sessions, validity and usage conditions with the venue.
2. Prohibited listings
- False listings or passes or memberships not actually held
- Non-transferable passes or memberships
- Medical procedures, illegal services or unlawful products
- Products infringing another person's rights or privacy
- Repeated spam posts, exaggerated advertising or misleading product descriptions
3. Restrictions on exposing personal data
Product descriptions, images and titles must not contain another person's personal or sensitive information.
Use in-service chat as the primary method for transaction-related contact. If external contact is necessary, the parties should share only the minimum information needed for the transaction and exercise caution with personal data and external payment requests.
4. Handling reports and harm to users
When reports of false listings, non-transferable passes or memberships, illegal products or privacy violations are received, the company may hide or delete posts or limit their visibility.
When a false-listing or suspected-fraud report is received, the post may be temporarily hidden while the seller is asked to confirm possession and transfer eligibility. If a violation is confirmed, the post is deleted and account use is restricted. For serious issues such as financial loss, relevant records may be retained and lawful requests from the authorities may be assisted.
Account use may be restricted if repeated or serious violations are confirmed.
5. External contact and disputes
Disputes about payment, refunds, transfers or pass and membership use arising through external contact outside the service, such as open chat, are, in principle, resolved between users.
However, the company may take operational measures to the extent necessary for handling reports and maintaining service safety.
6. Withdrawal and retention of records
Listings of users who have withdrawn are not displayed to ordinary users.
Minimum records needed for reports, dispute handling and misuse prevention may be retained for a period under the operating policy.